Terms of Service

Terms of Service

By signing up for, or using the IderaOS services or any of the services of IderaOS Inc. or its affiliates (“IderaOS”) you are agreeing to be bound by the following terms and conditions (“Terms of Service”). The services offered by IderaOS under the Terms of Service include various products and services to help you sell goods and services to buyers, whether online (“Online Services”), in person (“POS Services”), or both. Any such services offered by IderaOS are referred to in these Terms of Services as the “Services”. Any new features or tools which are added to the current Services shall be also subject to the Terms of Service. IderaOS reserves the right to update and change the Terms of Service by posting updates and changes to the IderaOS website. You are advised to check the Terms of Service from time to time for any updates or changes that may impact you.

Please read these Terms and Conditions, which set forth the legally binding terms and conditions between you and IderaOS. It governs your access to and the use of the website and all related applications and services.

Our collection and use of personal information in connection with your access to and use of the Services is described in our privacy policy.  Your access to use of the Services is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, Customers (subsequently defined), and others who access or use the Services (collectively referred to as “Users”) and all applicable laws and all conditions or policies referenced here. By accessing or using the Services you agree to be bound by these Terms. If you disagree with any part of the Terms, then you may not access the Service.

1. Acceptance of Terms

When you access our platform as a User and Client, you're agreeing to be bound by the following Terms and Conditions

  1. The Services are offered subject to acceptance of all the terms and conditions contained in these Terms and all other operating rules, policies, and procedures that may be published on the website by the Company, which are incorporated by reference, including operating rules, policies, and procedures of third party service providers to the website that are referenced herein. These Terms apply to every user of the Services.
  2. Certain part of the Services may be subject to additional terms and conditions specified by us from time to time; your use of such Services is subject to those additional terms and conditions, which are incorporated into these Terms.
  3. These Terms apply to all users of the Services, including, without limitation, users who are contributors of content, information, and other materials or services, registered or otherwise.

4. Registration

  1. In order to initiate and commence the use of our Services, all Users must register an account (“IderaOS Account”). If you are registering a IderaOS Account for a company or other legal entity, you represent and warrant that you have the authority to legally bind that entity and grant us all permissions and licenses provided in these Terms.
  2. You can register a IderaOS Account using an email address and creating a password.
  3. By registering for the Services, you agree to provide and maintain true, accurate, current and complete information about yourself as prompted by the Services’ registration form.
  4. You are responsible for safeguarding the password that you use to access the Services and for any activities or actions under your password, whether your password is with our Services or a third-party service.
  5. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
  6. You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trade mark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.
  7. You are liable for any and all activities conducted through your IderaOS Account, unless such activities are not authorized by you and you are not otherwise negligent (such as failing to report the unauthorized use or loss of your credentials).
  8. When you create an account with us, you must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms which may result in immediate termination of your account on our Service.
  9. You agree to strictly observe the security and authentication procedures of the website/service and you will log out from the website by taking proper steps at the end of every visit.

5. Users’ Representations & Warranties

Representations and warranties are statements and promises made by you to IderaOS, which we rely on as being accurate in our dealings with you. You make the following representations and warranties to us at the time of agreeing to these Terms and every time you use the Services;

  • You are over the age of 18 years;
  • You are of sound mind and have the capacity to initiate and commence a Transaction on the website;
  • All personal information that you provide about yourself is accurate and true to the best of your knowledge;
  • You hold a bank account in your own name and will use this account to make payments on the Application;
  • You have carefully considered the risks involved with using the website, and its Services;
  • If you are registering or accepting these Terms on behalf of a legal entity such as a company, trust or partnership, you are legally authorized to do so and we may request evidence of such legal entitlement (by way of a copy of any document which shows the valid and subsisting authorization); and
  • You are not breaching any laws or regulations that are applicable to you or any company, trust or partnership upon whose instructions you are acting.
  • You fully understand the risks involved in the Transaction and you undertake to bear all risks related to the Transaction.

9. Prohibited Activities

  1. You shall not use the Services for any purpose that is prohibited by these Terms. You are responsible for all of your activity in connection with the Services. Violation of our rules may result in the termination and cancellation of your Account.
  2. You shall not utilize the website or the Services in connection with any Transaction that is illegal or involves any illegal items, or is for any illegal purpose.
  3. IderaOS, in its sole discretion, may refuse to complete any Transaction that IderaOS has reason to believe is unauthorized or may violate any law, rule or regulation.
  4. The following are types of product that you are prohibited to ship through IderaOS include:
    • Any product related to illegal activities or which is prohibited by law in the place of origin, the destination, or any sites through which such product travel.
    • Any product that is fit to be eaten (often used to contrast with unpalatable or poisonous varieties).
    • Any product this is a precious stone (jewelry) typically a necklaces, rings, or bracelets, that are typically made from or contain jewels and precious metal.
    • Any product requiring specific licenses to store or distribute. Examples of products with distribution and licensing requirements may include, but are not limited to
      • Live Plants & animals
      • Ammunition & firearms
      • Ilegal substances
      • Tobacco
      • Firearms and any kind of weapons
      • Prescription pharmaceuticals or other dangerous drugs
      • Explosive or hazardous products
    • IderaOS shall not be liable for any loss, damage, destruction of such prohibited product.

  5. In addition, if any transaction cannot be completed for any reason, including cancellation by IderaOS for any reason, IderaOS will notify each User in such Transaction by e-mail, to the e-mail address each has provided on the website.
  6. You are solely responsible for compliance with any and all laws, rules, regulations, and tax obligations that may apply to your use of the Services. In connection with your use of the Application, you will not and will not assist or enable others to:
    • breach or circumvent any applicable laws or regulations, agreements with third-parties, third-party rights, or our Terms
    • use the website or Collective Content for any commercial or other purposes that are not expressly permitted by these Terms or in a manner that falsely implies endorsement, partnership or otherwise misleads others as to your affiliation with IderaOS
    • copy, store or otherwise access or use any information, including personally identifiable information about any other User, contained on the website in any way that is inconsistent with IderaOS’s Privacy Policy or these Terms or that otherwise violates the privacy rights of Users or third parties
    • use the website in connection with the distribution of unsolicited commercial messages ("spam")
    • use the Site to with the intention to circumvent any Fees for any other reason
    • request, accept or make any payment for orders outside of the IderaOS platform. If you do so, you acknowledge and agree that you: (i) would be in breach of these Terms; (ii) accept all risks and responsibility for such payment, and (iii) hold IderaOS harmless from any liability for such payment
    • discriminate against or harass anyone on the basis of race, tribe, origin, religion, gender, physical or mental disability, medical condition, marital status, or age, or otherwise engage in any abusive or disruptive behavior
    • use, display, mirror or frame the Platform or Collective Content, or any individual element within the IderaOS platform, IderaOS’s name, any IderaOS’s trademark, logo or other proprietary information, or the layout and design of any page or form contained on a page in the IderaOS platform, without IderaOS’s express written consent
    • dilute, tarnish or otherwise harm the IderaOS brand in any way, including through unauthorized use of Collective Content, registering and/or using IderaOS or derivative terms in domain names, trade names, trademarks or other source identifiers, or registering and/or using domains names, trade names, trademarks or other source identifiers that closely imitate or are confusingly similar to IderaOS domains, trademarks, taglines, promotional campaigns or Collective Content
    • use any robots, spider, crawler, scraper or other automated means or processes to access, collect data or other content from or otherwise interact with the Application for any purpose
    • avoid, bypass, remove, deactivate, impair, descramble, or otherwise attempt to circumvent any technological measure implemented by IderaOS or any of IderaOS's providers or any other third party to protect the Application
    • attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Application
    • take any action that damages or adversely affects, or could damage or adversely affect the performance or proper functioning of the Application
    • violate or infringe anyone else’s rights or otherwise cause harm to anyone
  7. You acknowledge that IderaOS has no obligation to monitor the access to or use of the Application by any User or to review, disable access to, or edit any User Content, but has the right to do so to (i) operate, secure and improve the Application (including without limitation for fraud prevention, risk assessment, investigation and customer support purposes); (ii) ensure Users’ compliance with these Terms; (iii) comply with applicable law or the order or requirement of a court, law enforcement or other administrative agency or governmental body; (iv) respond to User Content that it determines is harmful or objectionable; or (v) as otherwise set forth in these Terms. Users agree to cooperate with and assist IderaOS in good faith, and to provide IderaOS with such information and take such actions as may be reasonably requested by IderaOS with respect to any investigation undertaken by IderaOS or a representative of IderaOS regarding the use or abuse of the Application.
  8. The failure of IderaOS to exercise or enforce any right or provision of these Terms of Service shall not be a waiver of that right
  9. Subject to the Terms, IderaOS may (but has no obligation to) provide technical support Services, through email in accordance with our standard practice. IderaOS might use the Customer's personal information to send them updates about their packages, gain feedback, and in general any time IderaOS considers it needed to carry on its Services.
  10. If you wish to change any information regarding the Shipment, such as address, items included or other matters, you shall notify IderaOS customer service at support@IderaOS.com. If the Shipment has already been handed over to the Courier, such changes may not become effective, or the Courier may ask a fee to validate the change.

10. Third Party Services

  1. IderaOS is a technology platform that connects shippers and couriers. In no circumstances will IderaOS be liable for any Services provided by any Courier. IderaOS is not liable for any damage, destruction, or loss of Shipment, late delivery, and issues with the tracking, by the Courier. IderaOS is not liable for acts, errors, or omissions (including, without limitation, any negligence or willful misconduct) of any third-party service providers (including, without limitation, any delay, wrong, or missed pickup by the Courier).
  2. If you buy a shipping label from a Courier that does not provide any pickup service, you agree to be responsible to deliver the Shipment to the designated drop-off point. IderaOS is not liable for the delivery time information shown on the Website. IderaOS is not responsible for any delayed delivery.
  3. Furthermore, the Services may further permit you to link to or otherwise access other websites, services or resources on your device and the Internet, and other websites, services or resources may contain links to or be accessed by the Services or the Application. These other services are not under our control, and you acknowledge that we are not responsible or liable for the content, functions, accuracy, legality, appropriateness or any other aspect of such websites, services or resources. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such website or resource.

13. Indemnification

  1. You agree to indemnify and hold harmless the IderaOS, its affiliates and subsidiaries, its officers, directors, employees and agents, against all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest penalties and legal and other reasonable professional costs and expenses) suffered or incurred as a result of:
    • your fraudulent or illegal use of the Services or the Site
    • your negligence or any default by you of any of these Terms
    • any inaccurate or incomplete information that you have provided to us
    • your allowing any other person to access your account either with your permission or as a result of your failure to keep your username and password private
    • any claim made against you for actual or alleged infringement of the Company’s Intellectual Property Rights or any actual or alleged infringement of a third party’s Intellectual Property Rights arising out of or in connection with the Services or your use of the Site.
  2. Upon requesting for our Service, you agree to indemnify and hold harmless IderaOS from any and all claims for transportation, storage, handling and other charges relating to the goods in respect of the Shipment, including undercharges, rail demurrage, truck/intermodal detention and other charges of any nature, whether or not IderaOS accepts such order.

14. Limitation of liability

  1. By accepting the Terms of Service, you acknowledge and agree that we do not assume any liability whatsoever for acts, errors, or omissions (including, without limitation, any negligence or willful misconduct) of any third-party service providers with whom you or any of your affiliates may contract, regardless of the purpose.
  2. In no event shall IderaOS be liable for any indirect, incidental, special or consequential damages, or damages for loss or damage of Shipments, loss of profits, revenue, data or use, incurred by you or any third party, whether in an action in contract or tort, arising from your access to, or use of, the Website, any content, or any third-party websites and content. Other than as set forth below, in no event shall IderaOS’s liability under this agreement exceed the monies paid or payable by you to IderaOS for the applicable services excluding carrier fees or other third party fees (“Damages Cap”). In the event of an unauthorized transaction by a IderaOS employee or agent, IderaOS is only liable for the Damages Cap. IderaOS must be notified within five (5) days after any unauthorized transaction or you acknowledge to waive all damages from IderaOS.
  3. You are responsible to provide complete and accurate information in respect of the Shipment, including but not limited to the item category and item value of the Shipment. You shall be responsible for any error, damage, expense or consequence resulting from wrong or incomplete information provided to us. You shall further indemnify IderaOS for and hold IderaOS harmless from any loss or expense resulting as a consequence of the wrong information provided by you. IderaOS shall not be responsible for losses or damages in the event that any item contained in the Shipment is wrongfully declared. Moreover, IderaOS is in no way responsible for any damages, losses due to custom practice. IderaOS shall not be liable for the accuracy and truthfulness of the information provided by you.
  4. IderaOS shall not be liable for any loss, delay, or damage of items shipped, while in the hands of a local custom. In addition, IderaOS shall not be held responsible in the event that the local custom confiscates, holds, or denies release of the Shipment to the receiver.
  5. IderaOS is not liable for any fees, expenses, resulting as a consequence of a change of information from your side (for example change of address, order cancellation, or order call-back), after a Shipment has been confirmed and paid for on IderaOS. IderaOS is not liable for any delay in the generation of shipping documents.

17. Changes to Terms & Conditions

  1. We reserve the right, in our sole discretion, to modify or replace any of these Terms, or change, suspend, or discontinue the Services (including without limitation, the availability of any feature, database, or content) at any time by posting a notice on the Application or by sending you notice through the Services, via email or by another appropriate means of electronic communication. We may also impose limits on certain features and services or restrict your access to parts or all of the Services without notice or liability. While we will timely provide notice of modifications, it is also your responsibility to check these Terms periodically for changes. Your continued use of the Services following notification of any changes to these Terms constitutes acceptance of those changes, which will apply to your continued use of the Services going forward. Your use of the Services is subject to the Terms in effect at the time of such use.

18. Force Majeure

  1. We shall not be liable for any failure to perform our obligations hereunder where such failure results from any cause beyond our reasonable control, including, without limitation, mechanical, electronic or communications failure or degradation.

19. Entire Agreement and Severability

  1. These Terms are the entire Agreement between you and us with respect to the Services, including use of the Application, and supersede all prior or contemporaneous communications and proposals (whether oral, written or electronic) between you and us with respect to the Services
  2. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable. The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder.

20. Feedback

  1. We welcome and encourage you to provide feedback, comments and suggestions for improvements to the Application or Services. You may submit Feedback by emailing us, through the contact section on the Application, or by other means of communication. Any Feedback you submit to us will be considered non-confidential and non-proprietary to you.
  2. By submitting Feedback to us, you grant us a non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable, perpetual license to use and publish those ideas and materials for any purpose, without compensation to you.

21. Contact Us

If you have any questions about these Terms, please contact us by:

  • Email: support@ideraos.com

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