We’ll accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received.
We do not accept returns for perishable items, intimate items, gift cards, downloadable products, and beauty items.If you wish to return your item, we must receive your request within (1days) of the date you received your item.
Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.
If approved, the money will be refunded to your original method of payment within (two weeks). All payment companies are different in the amount of time it takes toconfirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.
In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email firstname.lastname@example.org within 1 daysof receiving your product to begin the process.
After you’ve submitted a return request to support email address, we will send you a return shipping guide Please print it out and affix to your package.
You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund
If the item is marked “final sale”, it does not qualify for a return and cannot be refunded.
If you’re shipping an item over $75, consider purchasing shipping insurance to ensure it arrives. We can’t guarantee that we’ll receive your item.
The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by therecipient; IderaOS has no control over these charges, nor can IderaOS predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.